Exchange policy

RETURNS & EXCHANGE POLICY

✅ What We Offer

👕 Size Exchange – Not the right fit? Exchange for a different size.
👔 Style Exchange – If your size is unavailable, swap for another style of equal value.
🌐 Quick Request – Submit your exchange easily here:
👉 https://wearhousewolves.in/apps/return_prime

📦 How It Works
1. Reverse Pickup Arranged 🚚
We’ll schedule a pickup from your address. Hand over the product in its original packaging with tags intact. once we receive exchange request within 48 hrs revercepickup will be arranged.
2. Quality Check 🕵️
Once the product reaches us at store, we ensure it’s unused, unwashed, and in original condition. ( In case product is used or bad condition exchange will be canclleld )
3. Exchange Shipped 📦
After approval, we’ll dispatch your exchange order and notify you.

🔔 Reverse Pickup & Exchange order Shipping Charges – ₹100 will be applied for Re-shipping the Exchanged order.

📌 Important Notes

Raise your exchange request within 7 days of delivery.

For defective or wrong products, notify us within 24 hrs of delivery with photos/videos on WhatsApp or Email.

❌ Refunds are strictly not allowed under any circumstances. Only Exchange We Provide. 

🔄 Exchange Facility
We provide Exchange Only in the following situations:

1. Wrong size received  2.Product does not fit
3.Exchange for a different size of the same item
4.Exchange for any other product of equal or higher value (difference to be paid by customer)

🎟️ Coupon Code for Convenience
If the required size or product is not available at the moment of exchange, we will issue a Coupon Code for the value of your purchase.
This coupon code can be used for your next purchase and will help you easily avail your exchange once the desired product is back in stock.

🔑 Coupon Code Details:

1. Valid for one-time use
2. Validity: 45 days from the date of issue
3. Can be applied on any product (excluding discounts/offers unless specified)
4. The code value will be equal to your original order value (excluding shipping charges)
 
If Reverse pickup is unavailable in your pincode, you may courier the item or Visit to our store address :- (to Return courruier Speed Post recommended).
Store Address :-  WEARHOUSE WOLVES,
Shop no.12, Sudam Bhavan bldg, Next to petrol pump, Dr. B.A. Road,  Lalbaug, Mumbai - 400012

Double exchange or refund is not allowed once an exchange order is delivered.

💬 Need Help?

📱 Text us WhatsApp: +91 7400422781
📧 support@wearhousewolves.in

🕑 Available: 11 AM – 8 PM

We’re always happy to assist you 💙